Payment & Refunds

1. Pricing

All prices are quoted and charged in US dollars (USD). Taxes, duties or bank conversion charges that may apply in your country are not included and remain your responsibility.

Every plan includes the full feature set: card payments, instant USDT payouts, Apple Pay, Google Pay, Revolut Pay, and free updates for the duration of the licence.

2. Transaction Fees

The Plugin itself adds no extra percentage on top of your customers’ transactions. Partner fees may change if our processors revise their pricing; we will announce material changes in advance where we can.

3. Accepted Payment Methods

Licences can be purchased using:

• Visa, Mastercard and American Express
• Apple Pay and Google Pay
• Revolut Pay
• USDT and other supported cryptocurrencies

Card details are handled entirely by our PCI-DSS compliant partners. We never see or store your full card number or CVV.

4. When Your Licence Starts

Delivery is immediate and automatic. As soon as payment is confirmed you receive your licence key and download link by e-mail, and the licence becomes active the moment you enter that key in the Plugin settings.

5. Renewals and Cancellation

Monthly and Annual plans renew automatically so your gateway never stops working mid-sale. Lifetime licences never renew.

• You are charged on the same date each cycle, using the payment method on file.
• A renewal reminder is sent to your billing e-mail before an Annual renewal.
• You may cancel at any time by writing to support@wcpay.us.
• Cancellation stops future charges. Your licence stays active until the end of the period you already paid for.
• Cancelling mid-period does not produce a partial refund.

If a renewal payment fails, we retry for a short period. If it still fails, the licence is suspended and payment features stop working until payment succeeds.

6. Refund Policy

6.1 When we refund

We also refund in these cases:

• Duplicate charge — you were billed twice for the same licence.
• Unauthorised renewal — you cancelled in writing but were charged anyway.
• Non-delivery — payment succeeded but no licence key ever arrived and we cannot supply one.

6.2 When we do not refund

6.3 How to request a refund

1. E-mail support@wcpay.us from the address used at purchase.
2. Include your order number, the site domain, and a clear description of the problem.
3. Let our team attempt a fix first — most issues are configuration and resolve within a day.
4. If we cannot resolve it, we approve the refund and confirm by e-mail.
5. Funds are returned to the original payment method within 5–10 business days, depending on your bank.

Once a refund is issued, the licence key is deactivated and you must remove the Plugin from all sites.

7. Refunds on Crypto Purchases

8. Chargebacks

If you believe a charge is wrong, contact us first — we resolve nearly every billing question quickly and directly.

Opening a chargeback or payment dispute without contacting us leads to immediate suspension of the licence while the case is reviewed. Where a dispute is found to be unfounded, we may decline future service. We supply payment processors with purchase records, licence activation logs and support correspondence when responding to disputes.

9. Your Customers’ Refunds

This page covers your purchase of a WCPAY licence only. Refunds to your own customers are governed by your store policy and remain entirely your responsibility.

Note that funds settled to your USDT wallet cannot be pulled back by us. If you need to refund a customer, you must do so from your own funds through your usual channel.

10. Statutory Rights

Nothing on this page limits rights you may have under consumer law in your country. Where local law grants a broader right of withdrawal or refund than described here, that law prevails.

11. Changes to This Policy

We may update this page to reflect changes in pricing, partners or legal requirements. The revision date at the top always shows the current version. Purchases are governed by the version in force on the date of purchase.