Contact WcPay — Get Help with Your WooCommerce Payment Gateway
Need to contact WcPay? Use this page to reach our support team for questions about the WcPay WooCommerce plugin, USDT payouts, licence activation, API integration, or any other topic. We reply within 24 hours on business days — no automated replies, no ticket queue.
Why Contact WcPay Before You Order?
When you contact WcPay before purchasing, you get a plain answer to your specific question — not a refund form afterwards. Our team reviews every message personally and responds with actionable guidance tailored to your store setup, your country, and your product category.
WcPay is a Fiat2Crypto payment gateway for WooCommerce that accepts Visa, Mastercard, American Express, Apple Pay, Google Pay, Revolut Pay, PayPal, Binance Pay, Interac, and UPI from buyers worldwide. Settlement happens in USDT on the Polygon network — no KYC, no company registration, no chargeback risk. If any part of this setup raises a question for your situation, the form below is the right place to ask. Quick answers are also available in the WcPay documentation and on the pricing page.
9 Reasons to Contact WcPay Support
You can contact WcPay for any of the following topics:
- Pre-purchase advice — not sure which plan matches your expected monthly volume? Describe your store and we will advise you before you buy, free of charge.
- Plugin installation help — if the gateway is missing from your WooCommerce payment list after uploading the plugin, send us your WordPress version and hosting provider and we will walk you through the fix step by step.
- Activation code problems — activation codes are domain-specific. If yours is rejected, include your order number and current domain when you contact WcPay and we will resolve it immediately without any waiting period.
- USDT wallet and payout questions — Polygon network compatibility, wallet address format, settlement timing, or which exchanges support Polygon USDT deposits: ask us anything about how payouts work.
- High-risk sector eligibility — IPTV subscriptions, digital downloads, nutraceuticals, subscriptions, adult-adjacent lawful goods: these categories are accepted by WcPay on the same terms as any other business. Contact WcPay before ordering if you want written confirmation for your specific category.
- Country eligibility questions — WcPay imposes no merchant-side country restriction, but if you have a specific question about your jurisdiction or a buyer's country, use the form below. See also the supported countries page.
- Custom API integration — non-WooCommerce platforms, headless checkout setups, and custom carts can connect directly via the Card2Wallet API. Contact WcPay to request API credentials and describe your platform architecture.
- Technical support for live issues — order status not updating, callback blocked by firewall, card form not loading, or any issue affecting real customer transactions. Mark the topic as Technical Support and include your domain and order number for priority handling.
- Licence transfer or refund requests — moving to a new domain or requesting a refund within the refund policy window. Include your order number and current domain when you contact WcPay for these requests.
Contact WcPay — Response Times
Every message submitted through this page is reviewed within 24 hours on business days. When you contact WcPay, here is what happens next:
- You receive an automatic acknowledgement email confirming your message was received.
- A support team member reads your message and checks your order or licence details if relevant before replying — so the first reply is complete, not a follow-up question chain.
- For urgent live-transaction issues, mark the topic as Technical Support and include your domain name and order number. This flags your request for priority handling within the queue.
- You can also email support@wcpay.us directly — both routes reach the same team with the same 24-hour commitment.
What to Include When You Contact WcPay
The more specific your message, the faster and more complete the reply. Here is what to include based on the type of request when you contact WcPay:
Technical support
Your store URL, WordPress version (Dashboard → Updates), WooCommerce version, hosting provider name, and a clear description of what you observe — what you expected versus what actually happened. Screenshots help and can be sent as email follow-ups after submitting the form.
Activation and licence issues
Your order number from the purchase confirmation email, the exact domain where the plugin is installed, and the error message displayed during activation. Do not include the activation code in the form — we can retrieve it from your order number.
Pre-purchase questions
Your product category, expected monthly transaction volume, the countries your customers are primarily based in, and whether you have an existing WooCommerce store or are setting one up from scratch. This allows us to give a complete answer in a single reply.
API integration
Your platform stack (headless WordPress, custom PHP, Node.js, or other), expected monthly volume, and whether you need a sandbox environment. Link to your store or application if it is already live.
About WcPay — Read This Before You Contact Us
WcPay is a Fiat2Crypto WooCommerce payment gateway plugin. Nine payment APIs come pre-integrated: cards (Visa, Mastercard, Amex), Apple Pay, Google Pay, Revolut Pay, PayPal, Binance Pay, Interac, and UPI. Every transaction settles in USDT on the Polygon network. No chargebacks — settlement is on-chain and irreversible by design. No KYC — there is nothing to underwrite. Eligibility requires only a WooCommerce store and a USDT wallet address.
Before you contact WcPay, you may find your answer faster in the full documentation (installation, activation, settings, wallet setup, checkout flow, troubleshooting) or on the About WcPay page (architecture, how on-chain settlement compares to conventional gateways). If your question is not covered there, the form below is the right next step.
Frequently Asked Questions — Contact WcPay
How do I contact WcPay support?
Use the form on this page or email support@wcpay.us. Include your domain, order number if you have one, and a clear description of your question. When you contact WcPay this way, we reply within 24 hours on business days.
Can I contact WcPay before I purchase the plugin?
Yes — and we encourage pre-purchase questions. Describe your country, product category, and store setup in the form below. We will tell you plainly whether WcPay fits, which plan is appropriate, and whether any specific configuration applies to your setup. It is better to contact WcPay before ordering than to request a refund after.
What information should I include when I contact WcPay?
For technical issues: store URL, WordPress version, WooCommerce version, hosting provider, description of the problem. For activation issues: order number and domain. For pre-purchase questions: product category, expected volume, customer countries. The more detail you include, the faster and more complete the first reply will be.
Does WcPay offer phone or live chat support?
WcPay support is email and form-based only. Use the form on this page or write to support@wcpay.us. Written support allows us to check your order, review your configuration, and provide step-by-step guidance — faster and more accurately than a phone call. Contact WcPay in writing for the best outcome.
Is WcPay available for merchants in every country?
Yes. WcPay imposes no merchant-side country restriction. See the supported countries page for the full breakdown. If you have a specific jurisdiction question, contact WcPay using the form above and we will confirm directly for your country.
How quickly will WcPay reply to my message?
Within 24 hours on business days. For urgent live-transaction issues, mark the topic as Technical Support and include your domain and order number when you contact WcPay — this helps us prioritise your request within the daily queue.
Can I transfer my WcPay licence to a different domain?
Yes. Contact WcPay using the form below, include your order number and both the old and new domain names. We release the seat and confirm by email within one business day — no additional charge for a first-time transfer on any plan.
What happens after I contact WcPay and submit the form?
You receive an automatic acknowledgement email confirming receipt. A team member then reads your message, checks any relevant order or licence details, and sends a personalised reply — typically within the same business day for messages received before midday UTC, and the following business day for later submissions.
Send us a message
Tell us about your website and what you need. We will review your request and reply with the next steps.
Message received!
Thanks for contacting WcPay. We received your request and will get back to you as soon as possible.